Information we collect

When you contact us, create an account, make a room reservation or submit a banquet enquiry, we collect the information needed to respond to you and provide the requested service.

• Contact details such as your name, email address, phone number and address.
• Stay or event details, including selected property, dates, guest count, special requests and add-ons.
• Booking, payment-status and correspondence records. Payment transactions are processed through the payment gateway; please do not send card details by email or chat.

How we use information

We use your information to manage reservations and event enquiries, process or support payments, communicate booking updates, respond to requests, prevent misuse of the service, and meet applicable legal or accounting obligations.

When information is shared

We share information only where it is necessary to provide the requested service or where required by law. This can include the Privilege Group property handling your stay or event, payment-service providers, and service providers that support website or booking operations. We do not sell your personal information.

Security and retention

We use reasonable technical and organisational safeguards designed to protect information in our care. No internet transmission or storage system can be guaranteed completely secure. We keep information only for as long as needed for the purposes described above, including legal, accounting and dispute-resolution requirements.

Your choices and requests

You may ask us to review, correct or update the personal information you have provided, subject to applicable law and record-keeping requirements. You may also opt out of non-essential marketing communications using the instructions in those communications or by contacting us.

Updates to this policy

We may update this policy as our services or legal obligations change. The current version will always be posted on this page with its updated date.