Protecting booking information

We use reasonable safeguards designed to protect the booking information we process. Payment processing is handled through our payment-gateway flow; we do not ask guests to send card or bank details through email, text message or social media.

How you can stay safe

Use a strong, unique password for your account and keep your sign-in details private. Check that you are on the official Privilege Group Hotels website before submitting booking details or making a payment.

• Do not share passwords, one-time passwords (OTPs), CVV numbers or card PINs with anyone.
• Be cautious of unexpected calls or messages requesting payment or account details.
• Use the contact details on this website if you need to verify a request.

Reporting a concern

If you believe your account, booking details or payment information may have been compromised, contact your bank or payment provider immediately and notify us at reservations@privilegehotels.in. Include only the details needed for us to identify your booking; never include full card information or passwords.

Service providers

We work with service providers, including payment processors, that have their own security practices and terms. Their handling of payment information is governed by their applicable notices and agreements.